{"id":6249,"date":"2018-04-12T17:43:55","date_gmt":"2018-04-12T17:43:55","guid":{"rendered":"http:\/\/blog.thestorefront.com\/?p=6249"},"modified":"2024-05-25T07:03:01","modified_gmt":"2024-05-25T07:03:01","slug":"hiring-for-pop-up-shops-your-guide-to-finding-top-temp-talent","status":"publish","type":"post","link":"https:\/\/www.thestorefront.com\/mag\/hiring-for-pop-up-shops-your-guide-to-finding-top-temp-talent\/","title":{"rendered":"Hiring for Pop-Up Shops: Your Guide to Finding Top Temp Talent"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_73 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.thestorefront.com\/mag\/hiring-for-pop-up-shops-your-guide-to-finding-top-temp-talent\/#How_to_Attract_the_Right_Applicants\" title=\"How to Attract the Right Applicants\">How to Attract the Right Applicants<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.thestorefront.com\/mag\/hiring-for-pop-up-shops-your-guide-to-finding-top-temp-talent\/#How_to_Recruit_Top_Talent\" title=\"How to Recruit Top Talent\">How to Recruit Top Talent<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.thestorefront.com\/mag\/hiring-for-pop-up-shops-your-guide-to-finding-top-temp-talent\/#Work_With_a_Staffing_Agency\" title=\"Work With a Staffing Agency\">Work With a Staffing Agency<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.thestorefront.com\/mag\/hiring-for-pop-up-shops-your-guide-to-finding-top-temp-talent\/#Retail_Hiring_Management_Platforms\" title=\"Retail Hiring Management Platforms\">Retail Hiring Management Platforms<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.thestorefront.com\/mag\/hiring-for-pop-up-shops-your-guide-to-finding-top-temp-talent\/#Hiring_Pop-Up_Shop_Staff_on_Your_Own\" title=\"Hiring Pop-Up Shop Staff on Your Own\">Hiring Pop-Up Shop Staff on Your Own<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.thestorefront.com\/mag\/hiring-for-pop-up-shops-your-guide-to-finding-top-temp-talent\/#How_to_Vet_Candidates\" title=\"How to Vet Candidates\">How to Vet Candidates<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.thestorefront.com\/mag\/hiring-for-pop-up-shops-your-guide-to-finding-top-temp-talent\/#Onboarding_New_Employees_Train_to_Retain\" title=\"Onboarding New Employees: Train to Retain\">Onboarding New Employees: Train to Retain<\/a><\/li><\/ul><\/nav><\/div>\n<div id=\"bsf_rt_marker\"><\/div>\r\n<p>After you&#8217;ve secured the <a href=\"\/go\/pop-up-store-rental\/\">perfect space for your pop-up shop<\/a>, you need to hire a team to run it! Understaffing your pop-up store can cripple sales and purchases: &nbsp;Recent research from the MIT Sloan School of Management discovered that retailers could increase sales by as much as 10% with the <a href=\"https:\/\/mitsloan.mit.edu\/press\/mit-sloan-study-finds-holiday-sales-could-increase-better-staffing-decisions-retailers\">appropriate sales associate-to-customer ratio<\/a>.<\/p>\r\n\r\n\r\n\r\n<p>With so many resources already invested in your pop-up store, hiring temporary staff can seem an expensive afterthought. But that mindset will end up costing you more.<\/p>\r\n\r\n\r\n\r\n<p>\u201cStores need to move past the inclination to minimize cost by understaffing because it can have a big impact on profitability,\u201d wrote visiting MIT professor Rogelio Oliva in MarketWatch. \u201cWhen there aren\u2019t enough sales associates, sales don\u2019t reach their potential.\u201d<\/p>\r\n\r\n\r\n\r\n<p>If your temporary <a href=\"https:\/\/www.thestorefront.com\/project\/retail-space-for-rent\">retail space<\/a> doesn\u2019t already come with staff on hand, here are steps to bring on the staff that will maximize return on your pop-up store investment.<\/p>\r\n\r\n\r\n\r\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/4R5A9089-1024x682.jpg\" alt=\"\" class=\"wp-image-6302\" srcset=\"https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/4R5A9089-1024x682.jpg 1024w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/4R5A9089-300x200.jpg 300w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/4R5A9089-768x512.jpg 768w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/4R5A9089-810x540.jpg 810w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/4R5A9089-1140x760.jpg 1140w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/4R5A9089-272x182.jpg 272w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/4R5A9089.jpg 1732w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\" id=\"h-how-to-attract-the-right-applicants\"><span class=\"ez-toc-section\" id=\"How_to_Attract_the_Right_Applicants\"><\/span>How to Attract the Right Applicants<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p><a href=\"https:\/\/faruse.com\/english-speaking\/part-time-jobs\/europe\" rel=\"noopener\" target=\"_blank\">Temporary jobs<\/a> are booming as companies shift their workforce from permanent to temporary workers to be more agile.<\/p>\r\n\r\n\r\n\r\n<p>On a recent episode of her self-titled podcast, Chris Guillot of Merchant Method outlined how retail employers can conduct their hiring process in a way that attracts the right candidates and eliminates poor fits. Her main takeaway? You (as the interviewer) are modeling your expectations for customer service in the way you interview and hire.<\/p>\r\n\r\n\r\n\r\n<p>\u201cCandidates want the same thing as customers: To feel confident in the choice they\u2019re making,\u201d Guillot said. \u201cYou need to sell the job.\u201d<\/p>\r\n\r\n\r\n\r\n<p>Activewear retailer Outdoor Voices successfully tailored its job listing for a sales rep for one of their pop-up shops to entice job seekers:<\/p>\r\n\r\n\r\n\r\n<p>&#8220;As an OV Brand Rep, you will be working on the front lines in our retail shops building a community of Outdoor Voices fans through engagement, product exploration, and customer service. We\u2019re all about approaching activity with ease, moderation, humor, and delight. You should be able to approach Customer Experience the same way.&#8221;<\/p>\r\n\r\n\r\n\r\n<p>Explaining their expectations for customer service helps candidates understand what Outdoor Voices values and whether they\u2019re the right fit.<\/p>\r\n\r\n\r\n\r\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/in-office-working-on-laptop_4460x4460-1024x683.jpg\" alt=\"\" class=\"wp-image-6297\" srcset=\"https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/in-office-working-on-laptop_4460x4460-1024x683.jpg 1024w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/in-office-working-on-laptop_4460x4460-300x200.jpg 300w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/in-office-working-on-laptop_4460x4460-768x512.jpg 768w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/in-office-working-on-laptop_4460x4460-810x540.jpg 810w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/in-office-working-on-laptop_4460x4460-1140x760.jpg 1140w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/in-office-working-on-laptop_4460x4460-272x182.jpg 272w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\" id=\"h-how-to-recruit-top-talent\"><span class=\"ez-toc-section\" id=\"How_to_Recruit_Top_Talent\"><\/span>How to Recruit Top Talent<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>You know the hire you\u2019re looking for. How on earth do you find them? As a pop-up shop, your three main options are to work with a recruiting agency, use a non-traditional retail hiring platform, or do it yourself. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\" id=\"h-work-with-a-staffing-agency\"><span class=\"ez-toc-section\" id=\"Work_With_a_Staffing_Agency\"><\/span><strong style=\"font-family: Poppins, sans-serif; font-size: 1.33333rem;\">Work With a Staffing Agency<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n\r\n\r\n\r\n<p>Emerging Blue, 24 Seven and Mustard Lane are just a few staffing agencies with expertise placing talent in temporary retail. Emerging Blue alone worked with over 100 pop-up shops and clients in 2017. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\" id=\"h-retail-hiring-management-platforms\"><span class=\"ez-toc-section\" id=\"Retail_Hiring_Management_Platforms\"><\/span><strong style=\"font-family: Poppins, sans-serif; font-size: 1.33333rem;\">Retail Hiring Management Platforms<\/strong> <span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n\r\n\r\n\r\n<p>New platforms like AllWork offer cloud-based hiring management software which you can use to source top retail talent in a nontraditional approach.<\/p>\r\n\r\n\r\n\r\n<p>\u201cWe\u2019re not a staffing agency in classical way,\u201d says Glenn Laumeister, CEO of AllWork. \u201cWe\u2019re using tech to do staffing, not people.\u201d<\/p>\r\n\r\n\r\n\r\n<p>AllWork\u2019s platform works specifically with retail clients to provide a labor pool of over 25,000 retail professionals and the management software necessary to hire the right people efficiently. Since payroll and scheduling for stores are done within AllWork\u2019s platform, you can factor in candidates\u2019 past job performance easily, because that data is stored in one place.<\/p>\r\n\r\n\r\n\r\n<p>\u201cPop-up shops want a higher level of engagement in stores, with staff representing their brand or premium product,\u201d said Laumeister. \u201cThe best retail workers want to work for a retailer they believe in.\u201d <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\" id=\"h-hiring-pop-up-shop-staff-on-your-own\"><span class=\"ez-toc-section\" id=\"Hiring_Pop-Up_Shop_Staff_on_Your_Own\"><\/span><strong style=\"font-family: Poppins, sans-serif; font-size: 1.33333rem;\">Hiring Pop-Up Shop Staff on Your Own<\/strong> <span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n\r\n\r\n\r\n<p>Once you\u2019ve written the temp job listing, you\u2019ll need to publish it in places where top talent will find it, such as:<\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\"><li>Your website<\/li><li>Job listing sites: Check out the free job posting sites like <a href=\"https:\/\/www.indeed.com\/\">Indeed<\/a> and <a href=\"https:\/\/www.ziprecruiter.com\/\">ZipRecruiter<\/a> or foreign candidate hiring platforms like <a href=\"https:\/\/faruse.com\/\">Faruse<\/a> if you are facing international customers<\/li><li>Look within your existing network: Your own social networks could be full of brand advocates just waiting for their chance to jump on the team. Brands like Glossier and Everlane announce job openings for their pop-up shops on Instagram Stories organically because they want their staff to be true brand experts plucked from their own fan base.<\/li><li>Don\u2019t have an established influencer base? Reach out to fan groups associated with your brand or subculture on Facebook or other platforms.<\/li><li>Place announcements that you\u2019re hiring on any signage if you already have a brick-and-mortar store, and on <a href=\"https:\/\/www.thestorefront.com\/mag\/what-is-phygital-retail-physical-and-digital-retail-together\/\">digital and physical<\/a> receipts.<\/li><\/ol>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\" id=\"h-\"><img decoding=\"async\" class=\"size-large wp-image-6298 aligncenter\" src=\"https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/office-team-business-meeting_4460x4460-1024x683.jpg\" alt=\"\" width=\"810\" height=\"540\" srcset=\"https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/office-team-business-meeting_4460x4460-1024x683.jpg 1024w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/office-team-business-meeting_4460x4460-300x200.jpg 300w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/office-team-business-meeting_4460x4460-768x512.jpg 768w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/office-team-business-meeting_4460x4460-810x540.jpg 810w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/office-team-business-meeting_4460x4460-1140x760.jpg 1140w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/office-team-business-meeting_4460x4460-272x182.jpg 272w\" sizes=\"(max-width: 810px) 100vw, 810px\" \/><\/h3>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\" id=\"h-how-to-vet-candidates\"><span class=\"ez-toc-section\" id=\"How_to_Vet_Candidates\"><\/span>How to Vet Candidates<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>You need to know what wakes a great temporary retail hire.<\/p>\r\n\r\n\r\n\r\n<p>\u201cThe root is to [find] brand experts,\u201d Gibree says. \u201cIt works well when there\u2019s a good brand match, people with a love and knowledge of the brand.\u201d<\/p>\r\n\r\n\r\n\r\n<p>\u201cYou have to overhire about 40\u201350% for a pop-up shop,\u201d Gibree advises. \u201cBecause it\u2019s temporary, there is a fall-off period. Training more hires at the beginning prevents having to train more later and a loss in sales because of natural attrition.\u201d<\/p>\r\n\r\n\r\n\r\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"699\" src=\"https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/Hire-Blog-2-1024x699.jpg\" alt=\"\" class=\"wp-image-6295\" srcset=\"https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/Hire-Blog-2-1024x699.jpg 1024w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/Hire-Blog-2-300x205.jpg 300w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/Hire-Blog-2-768x524.jpg 768w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/Hire-Blog-2-810x553.jpg 810w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/Hire-Blog-2-1140x778.jpg 1140w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/Hire-Blog-2-145x100.jpg 145w, https:\/\/www.thestorefront.com\/mag\/wp-content\/uploads\/2018\/04\/Hire-Blog-2-380x260.jpg 380w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\" id=\"h-onboarding-new-employees-train-to-retain\"><span class=\"ez-toc-section\" id=\"Onboarding_New_Employees_Train_to_Retain\"><\/span>Onboarding New Employees: Train to Retain<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>Start off your training process by revisiting your employee handbook and making sure any sections outlining temporary staff expectations are up-to-date. Don\u2019t have a handbook yet? Writing one protects both your employees and your company. You can work with a legal counsel to put one together or do it on your own via this <a href=\"https:\/\/squareup.com\/townsquare\/how-to-write-an-employee-handbook\" target=\"_blank\" rel=\"noopener noreferrer\">guide from Square<\/a>.<\/p>\r\n\r\n\r\n\r\n<p>\u201cYou need training, a good intro to the brand to give hires as much information as possible,\u201d Gibree says. \u201cThe best is to interact with the product itself and then hear from people who represent the heritage and focus of the brand so they can share the theory of their company.\u201d<\/p>\r\n\r\n\r\n\r\n<p>Keep your more experienced staff around, if not for the duration of your whole pop-up store at least during high-traffic periods. Gibree echoes that sentiment, advising that it helps to have at least one key expert on the floor.<\/p>\r\n\r\n\r\n\r\n<p>Once your pop-up store ends, set yourself up for even smoother staffing in the future by focusing on your staff experience in your post-mortem analysis. Some questions to ask:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\"><li>Who outperformed and why?<\/li><li>What qualities should you look for next time around?<\/li><li>What recruiting methods were most effective? Which were wastes of time?<\/li><li>What was your budget for hiring and training, and how can you save money or be more strategic next time?<\/li><\/ul>\r\n\r\n\r\n\r\n<p>After investing so much time into your pop-up store and the hires you placed within it, taking the time to evaluate your success can guide you in your future brick-and-mortar adventures.<\/p>\r\n\r\n\r\n\r\n<p><a href=\"https:\/\/www.thestorefront.com\/mag\/category\/pop-up-retail-how-to\/\"><b><i>More How-to Guides<\/i><\/b><\/a><\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>After you&#8217;ve secured the perfect space for your pop-up shop, you need to hire a team to run it! Understaffing your pop-up store can cripple sales and purchases: &nbsp;Recent research from the MIT Sloan School of Management discovered that retailers could increase sales by as much as 10% with the appropriate sales associate-to-customer ratio. With 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Sheehan","author_link":"https:\/\/www.thestorefront.com\/mag\/author\/asheehan\/"},"qubely_comment":0,"qubely_category":"<a href=\"https:\/\/www.thestorefront.com\/mag\/category\/pop-up-retail-how-to\/\" rel=\"category tag\">How-to<\/a>","qubely_excerpt":"After you&#8217;ve secured the perfect space for your pop-up shop, you need to hire a team to run it! Understaffing your pop-up store can cripple sales and purchases: &nbsp;Recent research from the MIT Sloan School of Management discovered that retailers could increase sales by as much as 10% with the appropriate sales associate-to-customer ratio. 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